Customer service training
Do your customers consistently receive the high level of service you aspire to give them? Calibre HR & Training can help with effective customer service training across all customer-facing roles. Good customer service is not a question of chance, and our customer service skills training will ensure your teams always deliver on the organisation’s values.
Customer service training – the approach
Our customer service trainers have a fun approach that helps learners acquire and retain new skills quickly and effectively. Courses can be delivered one-to-one or in groups and are run at a pace to suit all learners. Courses feature a mix of:
- Theory
- Exercise
- Activity
- Review
- Discussion
Customer service training – your options
Successful customer communication helps to build rapport and develop relationships over time. Our customer service training can cover the full range of customer service tools and techniques including:
- Body language and rapport
- Questioning and listening skills
- Identifying customers’ needs
- Understanding the ‘customer journey’
- Managing excuses and objections
- Complaint handling
- Add-on sales techniques
- Managing the internal customer, business partnering and stakeholder management
