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People Management Experts

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Customer service training

Do your customers consistently receive the high level of service you aspire to give them? Calibre HR & Training can help with effective customer service training across all customer-facing roles. Good customer service is not a question of chance, and our customer service skills training will ensure your teams always deliver on the organisation’s values.

Customer service training – the approach

Our customer service trainers have a fun approach that helps learners acquire and retain new skills quickly and effectively. Courses can be delivered one-to-one or in groups and are run at a pace to suit all learners. Courses feature a mix of:

  • Theory
  • Exercise
  • Activity
  • Review
  • Discussion

Customer service training – your options

Successful customer communication helps to build rapport and develop relationships over time. Our customer service training can cover the full range of customer service tools and techniques including:

  • Body language and rapport
  • Questioning and listening skills
  • Identifying customers’ needs
  • Understanding the ‘customer journey’
  • Managing excuses and objections
  • Complaint handling
  • Add-on sales techniques
  • Managing the internal customer, business partnering and stakeholder management

Customer Service – Course Example

leadership team development

Directors:

Tara Lloyd , Elspeth Watt, Steve Walker



Testimonials

  • “Steve performed a crucial role as the trainer/facilitator delivering workshops for a companywide initiative to improve meetings. Feedback from participants was excellent. Steve’s training style was very inclusive, smooth and effective and he brought with him a wealth of experience on meeting facilitation which was required for fielding questions.”

    Dylan Saxby

    PM / BA, Nexen Petroleum

  • “Tara is completely professional in her approach to all matters. Having worked with her on training projects, I have seen how she produces excellent, creative material, that delivers the outcomes in a relaxed, informative and fun way.”

    Linda Fenn

    Training and Development Manager, British Heart Foundation

  • “Tara undertook a series of equality and diversity awareness workshops. The groups were very testing and Tara demonstrated an extremely professional approach. She showed extensive knowledge and experience and handled difficult questions with sensitivity, providing clear and appropriate responses.”

    Jacky Manning

    Senior HR Adviser Equality and Diversity, Royal Berkshire Fire and Rescue Service

  • “Tara clearly loves what she does and approaches each assignment with enthusiasm, expertise and integrity. She has provided expertise on how to deal with difficult HR issues and I have always been impressed with her empathy and common-sense approach.”

    Kehrela Hodkinson

    Owner, Hodkinson Law Group

  • “Kate is a highly experienced development manager who delivers training and development solutions in a creative way to tight deadlines. One hundred per cent reliable and outcome focussed, Kate comes highly recommended.”

    Liz Edwards

    HR Director, Equinox

  • “Steve Walker has designed and delivered bespoke training to us on a number of topics, most recently project management for directors. He has taken time and care to ensure he delivers solutions that really work for us and fit our culture. Steve has excellent interpersonal skills as well which allows him to work with diverse groups within the same organisation.”

    Morag Bailey

    HR Director, Ardo UK

  • “Elspeth’s skills, knowledge, change management experience and general expertise were extraordinarily helpful when we were planning and then carried out the closure of a large residential care home. Her commitment and hands-on involvement were invaluable both to the senior management and the frontline staff effected by redundancy. She also supported the HR function sensitively, effectively and in a timely manor.”

    Martin Ensom

    Director of Operations, Musicians Benevolent Fund

  • “Very many thanks for your help the document was perfect. Always quality and always much valued.”

    Angela Mawle

    Chief Executive, UK Public Health Association

  • “Tara’s advice is based on vast experience, of great depth, and always ‘on the money’. She provides a very useful HR advice service to my business.”

    Darren Smith

    Owner, Making Counters Matter

  • “Tara is an expert HR adviser and keeps our labour-intensive business up to date with written policies and procedures and provides practical day-to-day advice to line managers. Since engaging Calibre HR & Training we have had no worries in this important business area.”

    Gordon Haggarty

    Owner, Accent Catering Services

View all testimonials

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